Privacy Policy
Last updated: October 28, 2026
This Privacy Policy explains how IDW BuyBacks ("we," "us," or "our") collects, uses, and protects your information when you use our device trade-in and buyback service. By using our service, you agree to the practices described here.
Information we collect
We collect only what we need to provide you a quote and complete your trade-in:
- Contact information — your name, email address, and phone number, provided when you request a quote or accept an offer.
- Device information — the model, year, specifications, storage, and condition of the device you want to sell.
- Transaction information — your quoted offer, reference number, drop-off/trade-in status, and related notes.
We do not collect payment card details through this website; payouts are handled in person at our store.
How we use your information
- To generate your quote and process and complete your trade-in.
- To contact you about your offer, reference number, and the status of your trade-in — including by email and SMS text message.
- To provide customer support and respond to your questions.
- To detect and prevent fraud, and to comply with legal obligations.
SMS text messages
If you provide your mobile number and accept an offer, we may send you transactional text messages about your trade-in (such as confirmations and status updates). Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. See our Terms & Conditions for full SMS terms.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
How we share information
We share your information only as needed to run the service — for example, with trusted service providers that help us send email and text messages on our behalf — and only so they can perform those services for us. We may also disclose information when required by law or to protect our rights. We do not sell your personal information, and we do not share it for third-party marketing.
Data retention
We keep your information for as long as needed to provide the service, maintain records of your trade-in, and comply with legal, tax, and accounting requirements, after which we delete or anonymize it.
Security
We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the data you provide.
Your choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages at any time (reply STOP). To make a request, contact us using the details below.
Children's privacy
Our service is intended for adults and is not directed to children under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when we post the updated policy on this page, and we will revise the "Last updated" date above.
Contact us
IDW BuyBacks
10185 Gottschalk Pkwy, Chagrin Falls, OH 44023
Email: [email protected]
Phone: 440 840 7805